REFUND POLICY

At SolvLegal.com, our priority is your satisfaction and confidence in our legal services. We understand that every legal need is unique, and we are committed to ensuring a seamless and hassle-free experience for our clients. Our refund policy reflects our dedication to fairness, transparency, and customer welfare, ensuring that if our services do not meet your expectations, we have a clear and structured process to address your concerns. Your trust is important to us, and we strive to provide solutions that truly add value to your legal journey.

The refund policy varies based on the category of services, as outlined below:

Create a Document

No refunds shall be issued once a template has been purchased.

Quick Services

For Quick Services, a refund will only be granted if our in-house lawyers are unable to provide the service due to our own failure. To request a refund, you must submit a request via email at contact@solvlegal.com. Upon receiving the request, an internal investigation will be conducted. If the company determines that the inability to provide the service was due to its own failure, a refund will be processed accordingly within 7 working days.

Disclaimer

Once a payment has been received by the company, it is non-refundable, as it accounts for the time, effort, and resources invested by our team. This means that processing fees, payment gateway charges, administrative costs, and resource expenses incurred for the completed work will be deducted. Additionally, payments made to government authorities, such as filing fees or taxes, as well as any amounts paid to third parties involved in processing the order, are strictly non-refundable.

Please note:

The Refund Policy shall not apply in the following cases:

  1. The outcome of a specific process or service cannot be guaranteed, as it is subject to the involvement of relevant Governing Authorities. This includes factors such as approvals, rejections, responses from government authorities, technical issues with government websites, or backlogs within government departments. These elements are beyond the SolvLegal and may result in unforeseen delays. As such, they are not eligible for a refund.
  2. SolvLegal shall not be held liable for any breach of its satisfaction guarantee policy or any default under the terms of service, nor for any interruption, delay, or cessation of performance caused by events beyond its reasonable control. Such events include, but are not limited to, natural disasters (e.g., earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado), acts of God or public enemies, epidemics, famines, plagues, actions by courts or public authorities, changes in law, explosions, war, terrorism, armed conflicts, labor strikes, lockouts, boycotts, or similar occurrences, whether foreseen or unforeseen (each referred to as a "Force Majeure Event").