SOFTWARE MAINTENANCE AGREEMENT

Lawyer-Drafted | Globally Compliant | Customizable in Word/PDF

Before you hand over your software systems for updates or support, protect your code, uptime, and business continuity with a solid Software Maintenance Agreement.

What is a Software Maintenance Agreement?

A Software Maintenance Agreement is a legally binding contract between a software owner and a service provider who will maintain, update, repair, or support the software.

It defines what services will be covered, how issues will be handled, how updates will be delivered, response timelines, payment structure, and liability limitations.

This agreement ensures that your software stays secure, functional, and up-to-date while clearly defining responsibilities on both sides.

Global Legal Recognition of Software Maintenance Agreements

These agreements are widely enforceable across major jurisdictions when drafted with clarity and fairness. Here’s how the key regions recognize them:

1.United States: Covered under state contract laws. IP ownership, data protection, and service-level commitments are strongly emphasized.

2.United Kingdom & European Union (EU): Governed by contract law and consumer protection regulations. GDPR applies where personal data is handled.

3.United Arab Emirates (UAE) & Saudi Arabia: Recognized under commercial and civil law, with Sharia principles influencing fairness and transparency.

4.Australia & Canada: Enforceable under contract and equitable law, with strong focus on service standards and IT security obligations.

5.India & Southeast Asia: Recognized under IT and contract law. Regular maintenance, uptime, and data handling must comply with local IT regulations.

Clear deliverables, transparent service-level commitments, and data safety measures make these agreements globally reliable.

Why You Should Consult a Lawyer Before Using This Template

Different software systems have different risks security, data access, uptime guarantees, and third-party integrations. A lawyer can help tailor clauses like SLA timelines, confidentiality, IP ownership, and liability limits to match your software and jurisdiction.

At SolvLegal, our experts can review and customize this document within 48 hours to ensure it’s airtight and fully compliant.

Who Should Use This Template

• SaaS companies offering maintenance to clients
• Startups maintaining custom-built software
• Agencies supporting client websites or web apps
• Freelancers providing ongoing updates or bug fixes
• Businesses outsourcing software upkeep to a vendor

How to Download This Template

1. Click on Fill out the Template
2. Add details of software, scope of maintenance, and SLAs
3. Choose governing law
4. Download in Word or PDF format
5. Sign digitally or print and execute

Frequently Asked Questions (FAQs)

1. Is this Software Maintenance Agreement valid internationally?

Yes. It is based on universal contract principles and can be adapted for most jurisdictions with minor modifications.

2. Does it include service-level agreements (SLAs)?

Yes. It contains optional clauses for response times, resolution times, and uptime assurances.

3. What if the software needs new features?

The agreement separates maintenance from new development, preventing scope confusion.

4. Can this be used for mobile apps, websites, or SaaS platforms?

Yes. It is fully adaptable to any type of software system.

5. Are electronic signatures legally valid?

Yes. E-signatures are recognized in the U.S., EU, UAE, and most countries.

6. What happens if the service provider fails to meet deadlines?

The agreement includes penalty, termination, and dispute resolution options.

Get Your Lawyer-Drafted, AI-Reviewed Software Maintenance Agreement Designed for clarity, global compliance, and strong protection for your software assets.

Related Templates You May Need

• Software Development Agreement

• Service-Level Agreement (SLA)

• Non-Disclosure Agreement (NDA)

• IT Support Agreement